Resolve

Quick answers

1. How does Resolve help MSPs improve profitability?

   Resolve automates costly manual work, reduces ticket volume, and can lower ITSM licensing expenses, helping managed service providers protect margins while expanding services across more clients and environments.

2. Can Resolve help MSPs scale without adding headcount?

   Yes. Resolve automates high-volume requests, alerts, and incident workflows so MSPs can increase service capacity without proportionally increasing staff, and automated operations help teams use resources more efficiently across customer accounts.

3. Can Resolve reduce MSP support tickets?

   Yes. Resolve's AI agents answer routine questions and execute support workflows without requiring a human agent, achieving high ticket deflection rates such as the 58% rate DXC achieved with approximately 12,000 users.

4. Does Resolve integrate with existing MSP tools?

   Yes. Resolve connects automation across monitoring, observability, infrastructure, network, cloud, and service management tools, allowing MSPs to coordinate existing systems through one automation platform instead of replacing their customers' technology stacks.

5. How does Resolve enable proactive IT operations for MSPs?

   Resolve correlates operational signals and coordinates remediation across monitoring, infrastructure, and service management systems. ML Consulting used Resolve to detect and remediate a network issue before the customer’s team received an alert, helping prevent a potential outage .