Zammad vs Human Reply

A side-by-side comparison built from both listings. Blank cells mean the company has not given that detail; we never guess.

Zammad compared with Human Reply
Detail	Zammad	Human Reply
What it does	AI-Powered Service Platform for All Support Needs	Live chat for your website, answered from Telegram
Stage	Established	Not given
Founded	2014	Not given
Based in	DE	US
Pricing model	freemium	subscription
Pricing	Not given	$12/month or $120/year per site. Everything included for the whole team with unlimited conversations. First 7 days free.
Key features	AI Writing Assistant AI Ticket Summary AI Agents Knowledge Base Multi-channel support REST API Automation rules Mobile View Two-Factor Authentication Single Sign-On	Lead card with visitor context Conversation history linking Claim, Won, Lost workflow Business hours and auto-away Dashboard analytics Customizable chat bubble Multi-channel fallback replies No per-seat pricing model
What makes it different	Made and hosted in Germany with GDPR compliance Community-driven development Intuitive interface designed by award-winning UI experts Fast implementation and quick start	Telegram integration instead of building another inbox Visitors never leave your website Unlimited team members at no extra cost Speed-focused lead response Rich context on first message
Free plan	Not given	Not given
Open source	Not given	Not given
Platforms	Not given	Not given
Public API	Not given	Not given
Community votes	0	0
DR (Domain Rating by Ahrefs)	74 no change since last check	7 no change since last check
Trust Flow (Majestic)	38	18
Citation Flow (Majestic)	51	14
Referring domains (Majestic)	1474	77

5 details filled in for both companies.