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Tidio vs Duckie

A side-by-side comparison built from both listings. Blank cells mean the company has not given that detail; we never guess.

Tidio compared with Duckie
DetailTidio logo TidioDuckie logo Duckie
What it doesAI Customer Service That Turns Chats Into Revenue AI support agents that resolve tickets end to end
StageEstablished Not given
Founded2013 2023
Based inUS US
Pricing modelFreemium Not given
PricingFree plan forever. Paid plans start at $24.17/mo (Starter with 100 billable conversations), $49.17/mo (Growth with 250+ conversations), $300+/mo (Plus with custom limits), and Premium with contact for pricing. Optional add-ons for Lyro AI Agent (from $32.50/mo) and Flows (from $24.17/mo). Not given
Key features
  • Lyro Smart Actions for automated task handling
  • Product recommendations integrated with store inventory
  • AI-driven email resolutions
  • Multi-language support
  • Smart conversation routing to appropriate agents
  • Ticketing system with workflows and automation
  • Visual automation builder for Flows
  • Abandoned cart recovery
  • Multi-channel inbox with unified customer history
  • Revenue attribution and sales analytics
  • Agents that resolve support tickets autonomously
  • Integration with multiple tools and data sources
  • Plain English workflow configuration
  • Support for multiple frontier AI models
What makes it different
  • Resolves up to 67% of conversations instantly with AI
  • Revenue attribution tied to every conversation
  • Scales from free to enterprise without switching platforms
  • Unified platform combining AI, live chat, help desk, and automation
  • Agents actually resolve issues end-to-end, not just answer questions
  • Setup in plain English without requiring engineers
  • Built by engineers who experienced the problem firsthand
  • Handles complex workflows beyond ticket deflection
  • Production-ready safety and control infrastructure
Free planNot given Not given
Open sourceNot given Not given
PlatformsNot given Not given
Public APINot given Not given
Community votes00
DR (Domain Rating by Ahrefs)87 +1 (up) since last check44 −1 (down) since last check
Trust Flow (Majestic)377
Citation Flow (Majestic)5734
Referring domains (Majestic)18091308

5 details filled in for both companies.

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