AI-powered customer experience management platform and services
Stage
Established
Established
Founded
2013
2000
Based in
US
US
Pricing model
Freemium
Contact for pricing
Pricing
Free plan forever. Paid plans start at $24.17/mo (Starter with 100 billable conversations), $49.17/mo (Growth with 250+ conversations), $300+/mo (Plus with custom limits), and Premium with contact for pricing. Optional add-ons for Lyro AI Agent (from $32.50/mo) and Flows (from $24.17/mo).
Not given
Key features
Lyro Smart Actions for automated task handling
Product recommendations integrated with store inventory
AI-driven email resolutions
Multi-language support
Smart conversation routing to appropriate agents
Ticketing system with workflows and automation
Visual automation builder for Flows
Abandoned cart recovery
Multi-channel inbox with unified customer history
Revenue attribution and sales analytics
Omnichannel platform across channels
Campaign management
AI-powered self-service
Interaction analytics
Intent-based ad targeting
Real-time video chat
What makes it different
Resolves up to 67% of conversations instantly with AI
Revenue attribution tied to every conversation
Scales from free to enterprise without switching platforms
Unified platform combining AI, live chat, help desk, and automation
Over 25 years of contact center operational expertise built into platform
Unified platform combining AI, human expertise, and vertical knowledge
Global scale with 10,000+ employees across multiple countries
Industry-recognized with multiple gold awards
End-to-end CX management spanning customer acquisition to retention
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