Easy-to-use & affordable customer service platform
Stage
Established
Not given
Founded
Not given
2019
Based in
US
US
Pricing model
Not given
subscription
Pricing
Not given
Three subscription plans starting at $15/user/month (Standard), $29/user/month (Premium), and $49/user/month (Advanced). 7-day free trial available. Add-ons include additional inboxes ($49 for 3), chatbot ($10/user/month), and cloud phone system ($5/active user/month). 20% discount when billed annua
Key features
Capture and prioritize buyer signals from across tech stack
Prioritizer AI Agent for ranking actions by impact
Automated seller actions through Plays based on buyer behavior
Personalized buyer experiences using web activity and CRM data
Priority Account Agent for ranking accounts by engagement and buying intent
Seamless CRM and sales tech stack integration without tool-switching
Focus Zones for sellers to prioritize deals by area of focus
Real-time lead qualification through conversational AI
Unified workflow connecting multiple product modules and team roles
Universal Inbox - manage queries from all channels in one place
Mentions and Notes - collaborate with team members inside conversations
Smart Assign - automatically assign conversations by round robin or load balancing
Automation Rules - automate tagging, assignment, replies, and conversation closing
Service Level Agreements (SLAs) - set time-based conditions for fast response times
Chatbots - handle queries automatically using decision tree logic
Knowledge Base - create and share help centers for customer self-service
CSAT - collect and analyze customer satisfaction feedback
Analytics & Reports - track team and channel performance metrics
Multi-channel support - email, live chat, WhatsApp, SMS, Facebook, Instagram
What makes it different
Transitions from Drift to 1Mind for more advanced conversational AI capabilities
Proprietary Predictive Revenue System analyzes trillions of buyer and seller interactions
AI improves seller effectiveness rather than replacing them
Learns from your specific deals, reps and buyers for increasingly sharp guidance
Closes the intent-to-action gap by reducing time between buyer signal and seller response
Works like Gmail with more powerful collaboration features
Easy implementation and setup process
Saves teams up to 25 hours per agent per month through workload sharing and automation
Prevents duplicate and contradictory replies with collision detection
Completely bootstrapped and profitable since day one