Quackback vs HelpFalcon

A side-by-side comparison built from both listings. Blank cells mean the company has not given that detail; we never guess.

Quackback compared with HelpFalcon
Detail	Quackback	HelpFalcon
What it does	Open-source customer feedback, public roadmap, changelog and support platform	Zendesk-compatible helpdesk with AI, at a fraction of the price
Stage	Not given	MVP
Founded	Not given	Not given
Based in	Not given	BA
Pricing model	Freemium	Freemium
Pricing	Free plan at $0/mo with 1 seat and 50 posts. Pro at $29/mo ($348/yr) for 5 seats. Business at $59/mo ($708/yr) for 20 seats. Enterprise at $99/mo ($1,188/yr) with unlimited seats. Optional branding removal at $59/mo ($590/yr).	Free: $0 per agent per month (1 agent, 100 tickets per month). Starter: $11 per agent per month billed yearly ($14 monthly). Growth: $18 per agent per month billed yearly ($22 monthly). Pro: $27 per agent per month billed yearly ($33 monthly). Enterprise: $39 per agent per month, yearly contract. AI
Key features	Feedback boards with voting Public roadmap Changelog with notifications Live chat, email and tickets Help center and knowledge base Status page Quackback AI agent and copilot Integrations with issue trackers and chat API and webhooks Self-hosting with Docker	Import full Zendesk history with tickets, users, rules and help centre Tickets with views, tabs, macros and keyboard shortcuts Email with multiple support addresses and clean threads Web messenger with bot flows, WhatsApp, SMS and social messaging Voice calls via browser or third-party phone systems Help centre with articles, translations, request forms and customer portal Zendesk-compatible API and REST API with webhooks AI copilot for drafts, summaries and translation, included in paid plans SLA policies, business hours and custom ticket statuses SAML SSO, SCIM provisioning and audit log export on Enterprise plan
What makes it different	Open source under AGPL-3.0, never locked in Same code for cloud and self-hosted editions Everything in one place from request to release Flat pricing with seats included	About 10 to 20% of Zendesk pricing for comparable plans Import full Zendesk account and run both systems in parallel before switching Zendesk-compatible API so existing scripts work without changes Hosted in EU with per-workspace encryption key for integration secrets Light agents are free and do not count as paid seats
Free plan	Not given	Not given
Open source	Not given	Not given
Platforms	Not given	Not given
Public API	Not given	Not given
Community votes	0	0
DR (Domain Rating by Ahrefs)	34 no change since last check	Not checked yet no change since last check
Trust Flow (Majestic)	8	0
Citation Flow (Majestic)	23	0
Referring domains (Majestic)	215	0

5 details filled in for both companies.

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