Pin Feed vs HelpFalcon

A side-by-side comparison built from both listings. Blank cells mean the company has not given that detail; we never guess.

Pin Feed compared with HelpFalcon
Detail	Pin Feed	HelpFalcon
What it does	Website feedback tool for agencies and clients	Zendesk-compatible helpdesk with AI, at a fraction of the price
Stage	Not given	MVP
Founded	Not given	Not given
Based in	US	BA
Pricing model	Freemium	Freemium
Pricing	Free plan: $0, includes 3 projects and 500 MB storage. Pro: $49 per month or $39 per month billed yearly ($468 annually, 20% off). Storage add-ons for Pro: +200 GB for $20/mo, +500 GB for $50/mo, +1 TB for $100/mo.	Free: $0 per agent per month (1 agent, 100 tickets per month). Starter: $11 per agent per month billed yearly ($14 monthly). Growth: $18 per agent per month billed yearly ($22 monthly). Pro: $27 per agent per month billed yearly ($33 monthly). Enterprise: $39 per agent per month, yearly contract. AI
Key features	Pin feedback directly on live websites without installation Clients join with name and email only—no account required Auto-capture screenshot with every pin for context Online proofing for JPG, PNG, GIF, WebP, SVG (up to 25 MB) and PDF (up to 50 MB) Threads with @mentions and resolve buttons on every pin Slack integration to post pins to channels Version history keeps separate pins for each file version Zoom from 25% to 400% on images with fit-to-screen option	Import full Zendesk history with tickets, users, rules and help centre Tickets with views, tabs, macros and keyboard shortcuts Email with multiple support addresses and clean threads Web messenger with bot flows, WhatsApp, SMS and social messaging Voice calls via browser or third-party phone systems Help centre with articles, translations, request forms and customer portal Zendesk-compatible API and REST API with webhooks AI copilot for drafts, summaries and translation, included in paid plans SLA policies, business hours and custom ticket statuses SAML SSO, SCIM provisioning and audit log export on Enterprise plan
What makes it different	Clients never need accounts or passwords Handles websites, images, and PDFs in one unified workspace All features included on Free and Pro plans—no feature gates	About 10 to 20% of Zendesk pricing for comparable plans Import full Zendesk account and run both systems in parallel before switching Zendesk-compatible API so existing scripts work without changes Hosted in EU with per-workspace encryption key for integration secrets Light agents are free and do not count as paid seats
Free plan	Not given	Not given
Open source	Not given	Not given
Platforms	Not given	Not given
Public API	Not given	Not given
Community votes	0	0
DR (Domain Rating by Ahrefs)	Not checked yet no change since last check	Not checked yet no change since last check
Trust Flow (Majestic)	2	0
Citation Flow (Majestic)	12	0
Referring domains (Majestic)	11	0

6 details filled in for both companies.

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