AI live chat software for business that powers real-time website support and boosts sales
Website feedback tool that turns scattered screenshots and tickets into comments pinned to the exact element
Stage
Established
Not given
Founded
Not given
Not given
Based in
US
US
Pricing model
Paid
Freemium
Pricing
Starter plan at $19/month billed annually per person. Team plan at $49/month billed annually per person. Business plan at $79/month billed annually per person. Enterprise plan available by request. Free 14-day trial with no credit card required.
Free: $0 forever with 2 projects, 3 team seats, 3 guest reviewers, 50 feedback threads per month, 14-day history. Pro: $8 per seat per month billed yearly ($10 per month billed monthly), includes 10 Agent Credits per month. Business: $16 per seat per month billed yearly ($20 per month billed monthly
Key features
Chat widget with customizable design and multi-language support
Chat routing by department
Pre-chat and post-chat forms
AI agent and Copilot assistant
Chat summary and text enhancement
Multi-channel support including SMS and Apple Messages
Comprehensive reporting and analytics
Integration with 200+ third-party apps
Real-time visitor tracking and engagement
Automated campaigns for visitor engagement
Visual feedback pinned to page elements
Bug reports with screen recordings and console errors
Public feedback board with voting and roadmap
Live chat with visitors
Product analytics
AI triage and duplicate detection
Agent can write and open draft pull requests
Integrations with Linear, Jira, GitHub, GitLab, Asana, Trello
Screen recording with dev logs and failed requests
One script tag installation, works on any stack
What makes it different
AI-powered replies and automation with Copilot assistant built into every section of the app
Unified omnichannel inbox supporting chat, SMS, Apple Messages, WhatsApp, and social media
Revenue tracking with sales conversion metrics and product recommendations
Quick setup with pre-built customization and no coding required
Extensive integration ecosystem with 200+ apps for ecommerce, CRM, and communication tools
Reviewers never need a paid seat or account
Feedback stays anchored to the exact page element through changes
One script tag with no SDK setup or rebuild required
AI automatically detects duplicates and drafts replies
LiveChat®
Annot8