Zendesk-compatible helpdesk with AI, at a fraction of the price
Stage
Not given
MVP
Founded
Not given
Not given
Based in
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BA
Pricing model
Not given
Freemium
Pricing
Free for a team of up to three; Team plan at $29 a month for the whole team regardless of size
Free: $0 per agent per month (1 agent, 100 tickets per month). Starter: $11 per agent per month billed yearly ($14 monthly). Growth: $18 per agent per month billed yearly ($22 monthly). Pro: $27 per agent per month billed yearly ($33 monthly). Enterprise: $39 per agent per month, yearly contract. AI
Key features
See who is replying in real-time
Private team comments on emails
Hand off emails to teammates
Search across all emails and files
Read status tracking
Three-day follow-up for unanswered questions
Import full Zendesk history with tickets, users, rules and help centre
Tickets with views, tabs, macros and keyboard shortcuts
Email with multiple support addresses and clean threads
Web messenger with bot flows, WhatsApp, SMS and social messaging
Voice calls via browser or third-party phone systems
Help centre with articles, translations, request forms and customer portal
Zendesk-compatible API and REST API with webhooks
AI copilot for drafts, summaries and translation, included in paid plans
SLA policies, business hours and custom ticket statuses
SAML SSO, SCIM provisioning and audit log export on Enterprise plan
What makes it different
No per-seat charges: one flat price for the whole team
Keeps email as email without tickets or queue language
Add optional capabilities without increasing complexity
Free plan for teams up to three people
Keyboard shortcuts for fast navigation
About 10 to 20% of Zendesk pricing for comparable plans
Import full Zendesk account and run both systems in parallel before switching
Zendesk-compatible API so existing scripts work without changes
Hosted in EU with per-workspace encryption key for integration secrets
Light agents are free and do not count as paid seats
HelpFalcon