| What it does | Agentic Omnichannel Customer Service Platform
| Zendesk-compatible helpdesk with AI, at a fraction of the price
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| Stage | Established
| MVP
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| Founded | Not given
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| Based in | Not given
| BA
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| Pricing model | Paid
| Freemium
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| Pricing | Hiver Omni offers three plans: Growth at $25-$35/user/month, Pro at $55-$65/user/month, and Elite at $85-$95/user/month. A 7-day free trial of the Elite plan is available without requiring a credit card. Voice add-on costs $30 per voice seat/month.
| Free: $0 per agent per month (1 agent, 100 tickets per month). Starter: $11 per agent per month billed yearly ($14 monthly). Growth: $18 per agent per month billed yearly ($22 monthly). Pro: $27 per agent per month billed yearly ($33 monthly). Enterprise: $39 per agent per month, yearly contract. AI
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| Key features | - AI Agents that resolve multi-step requests end-to-end
- AI Copilot for drafting replies and suggesting next steps
- Omnichannel inbox for email, chat, Slack, voice, and SMS
- Cross-team collaboration with internal notes and linked tasks
- AI Insights to uncover themes and customer health
- AI Help Center that auto-updates knowledge from resolved tickets
- Customer Portal for self-service support
- AI QA to grade responses and coach agents
| - Import full Zendesk history with tickets, users, rules and help centre
- Tickets with views, tabs, macros and keyboard shortcuts
- Email with multiple support addresses and clean threads
- Web messenger with bot flows, WhatsApp, SMS and social messaging
- Voice calls via browser or third-party phone systems
- Help centre with articles, translations, request forms and customer portal
- Zendesk-compatible API and REST API with webhooks
- AI copilot for drafts, summaries and translation, included in paid plans
- SLA policies, business hours and custom ticket statuses
- SAML SSO, SCIM provisioning and audit log export on Enterprise plan
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| What makes it different | - Resolves complex, multi-step requests end-to-end across multiple systems and channels
- Built with agentic AI at the center, not bolted on through acquisitions
- Engineers embed with team and own the outcome of AI implementation
- Self-improving AI that learns from institutional knowledge and past tickets
- Unified omnichannel workspace with cross-team collaboration built-in
| - About 10 to 20% of Zendesk pricing for comparable plans
- Import full Zendesk account and run both systems in parallel before switching
- Zendesk-compatible API so existing scripts work without changes
- Hosted in EU with per-workspace encryption key for integration secrets
- Light agents are free and do not count as paid seats
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| Free plan | Not given
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| Open source | Not given
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| Platforms | Not given
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| Public API | Not given
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| Community votes | 0 | 0 |
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| DR (Domain Rating by Ahrefs) | 78 ● no change since last check | Not checked yet ● no change since last check |
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| Trust Flow (Majestic) | 31 | 0 |
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| Citation Flow (Majestic) | 46 | 0 |
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| Referring domains (Majestic) | 6226 | 0 |
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Hiver
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