Hiver Omni offers three plans: Growth at $25-$35/user/month, Pro at $55-$65/user/month, and Elite at $85-$95/user/month. A 7-day free trial of the Elite plan is available without requiring a credit card. Voice add-on costs $30 per voice seat/month.
First client free forever. $10 per month for each additional client.
Key features
AI Agents that resolve multi-step requests end-to-end
AI Copilot for drafting replies and suggesting next steps
Omnichannel inbox for email, chat, Slack, voice, and SMS
Cross-team collaboration with internal notes and linked tasks
AI Insights to uncover themes and customer health
AI Help Center that auto-updates knowledge from resolved tickets
Customer Portal for self-service support
AI QA to grade responses and coach agents
Branded client portal with no password login
AI account manager that briefs requests and answers clients
Email request intake and brief generation
One-click work approvals
Brand library with automatic file organization
Weekly delivery and status summaries
Integration with Claude and ChatGPT via MCP and API
Monthly delivery records and recaps
Unlimited team seats
What makes it different
Resolves complex, multi-step requests end-to-end across multiple systems and channels
Built with agentic AI at the center, not bolted on through acquisitions
Engineers embed with team and own the outcome of AI implementation
Self-improving AI that learns from institutional knowledge and past tickets
Unified omnichannel workspace with cross-team collaboration built-in
AI that suggests before it acts, requiring approval for changes
Clients can sign in and respond via email links without learning software
Simple flat pricing with one client free forever
Open integration with your own AI through MCP and API
Portal setup in about one minute from your website
Hiver
Dora