In-app support chat SDK with AI that answers from your docs and an inbox you control from any coding agent
Stage
Established
Not given
Founded
Not given
Not given
Based in
Not given
US
Pricing model
Paid
Paid
Pricing
Hiver Omni offers three plans: Growth at $25-$35/user/month, Pro at $55-$65/user/month, and Elite at $85-$95/user/month. A 7-day free trial of the Elite plan is available without requiring a credit card. Voice add-on costs $30 per voice seat/month.
Pro: $19/month for the first 50 paid subscriptions (founder price, locked for life of subscription); then $49/month. Unlimited apps and seats, 1,000 AI replies per month included. Scale pricing on request.
Key features
AI Agents that resolve multi-step requests end-to-end
AI Copilot for drafting replies and suggesting next steps
Omnichannel inbox for email, chat, Slack, voice, and SMS
Cross-team collaboration with internal notes and linked tasks
AI Insights to uncover themes and customer health
AI Help Center that auto-updates knowledge from resolved tickets
Customer Portal for self-service support
AI QA to grade responses and coach agents
Native SDKs for iOS, Android, React Native, Flutter and web
AI agent answers from your knowledge base
Support for 34 languages
Automated refund desk for Apple requests
Locked purchase check and restore
Review reply drafting
Knowledge autopilot for help articles
Spam filter for new threads
Customizable appearance and branding
What makes it different
Resolves complex, multi-step requests end-to-end across multiple systems and channels
Built with agentic AI at the center, not bolted on through acquisitions
Engineers embed with team and own the outcome of AI implementation
Self-improving AI that learns from institutional knowledge and past tickets
Unified omnichannel workspace with cross-team collaboration built-in
AI answers first from your knowledge, labeled as AI, avoiding hidden AI
Native feel on every platform with SwiftUI, Compose, and zero network call on app launch
Hiver
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