Hiver vs Clariv

A side-by-side comparison built from both listings. Blank cells mean the company has not given that detail; we never guess.

Hiver compared with Clariv
Detail	Hiver	Clariv
What it does	Agentic Omnichannel Customer Service Platform	AI-powered platform for analyzing customer sentiment, managing reviews, and unified customer engagement across channels
Stage	Established	Not given
Founded	Not given	Not given
Based in	Not given	Not given
Pricing model	Paid	Paid
Pricing	Hiver Omni offers three plans: Growth at $25-$35/user/month, Pro at $55-$65/user/month, and Elite at $85-$95/user/month. A 7-day free trial of the Elite plan is available without requiring a credit card. Voice add-on costs $30 per voice seat/month.	Starter plan: $49 per location per month (billed monthly). Plan includes review management and sentiment analysis from 80+ platforms, unified multi-channel review dashboard, AI-powered sentiment and NPS scoring with keyword insights, smart alerts for negative reviews or rating fluctuations, AI-gener
Key features	AI Agents that resolve multi-step requests end-to-end AI Copilot for drafting replies and suggesting next steps Omnichannel inbox for email, chat, Slack, voice, and SMS Cross-team collaboration with internal notes and linked tasks AI Insights to uncover themes and customer health AI Help Center that auto-updates knowledge from resolved tickets Customer Portal for self-service support AI QA to grade responses and coach agents	Review monitoring from 80+ platforms including Google, Yelp, Facebook, and TripAdvisor AI-powered sentiment and NPS scoring with keyword insights Smart alerts for negative reviews or rating fluctuations AI-generated response suggestions to enhance engagement Performance analytics by store, product, or region Benchmarking tools for multi-location and franchise operators Unified multi-channel dashboard
What makes it different	Resolves complex, multi-step requests end-to-end across multiple systems and channels Built with agentic AI at the center, not bolted on through acquisitions Engineers embed with team and own the outcome of AI implementation Self-improving AI that learns from institutional knowledge and past tickets Unified omnichannel workspace with cross-team collaboration built-in	Not given
Free plan	Not given	Not given
Open source	Not given	Not given
Platforms	Not given	Not given
Public API	Not given	Not given
Community votes	0	0
DR (Domain Rating by Ahrefs)	78 no change since last check	13 −1 (down) since last check
Trust Flow (Majestic)	31	6
Citation Flow (Majestic)	46	11
Referring domains (Majestic)	6226	35

4 details filled in for both companies.

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