Website feedback tool that turns scattered screenshots and tickets into comments pinned to the exact element
Stage
Established
Not given
Founded
Not given
Not given
Based in
Not given
US
Pricing model
Paid
Freemium
Pricing
Hiver Omni offers three plans: Growth at $25-$35/user/month, Pro at $55-$65/user/month, and Elite at $85-$95/user/month. A 7-day free trial of the Elite plan is available without requiring a credit card. Voice add-on costs $30 per voice seat/month.
Free: $0 forever with 2 projects, 3 team seats, 3 guest reviewers, 50 feedback threads per month, 14-day history. Pro: $8 per seat per month billed yearly ($10 per month billed monthly), includes 10 Agent Credits per month. Business: $16 per seat per month billed yearly ($20 per month billed monthly
Key features
AI Agents that resolve multi-step requests end-to-end
AI Copilot for drafting replies and suggesting next steps
Omnichannel inbox for email, chat, Slack, voice, and SMS
Cross-team collaboration with internal notes and linked tasks
AI Insights to uncover themes and customer health
AI Help Center that auto-updates knowledge from resolved tickets
Customer Portal for self-service support
AI QA to grade responses and coach agents
Visual feedback pinned to page elements
Bug reports with screen recordings and console errors
Public feedback board with voting and roadmap
Live chat with visitors
Product analytics
AI triage and duplicate detection
Agent can write and open draft pull requests
Integrations with Linear, Jira, GitHub, GitLab, Asana, Trello
Screen recording with dev logs and failed requests
One script tag installation, works on any stack
What makes it different
Resolves complex, multi-step requests end-to-end across multiple systems and channels
Built with agentic AI at the center, not bolted on through acquisitions
Engineers embed with team and own the outcome of AI implementation
Self-improving AI that learns from institutional knowledge and past tickets
Unified omnichannel workspace with cross-team collaboration built-in
Reviewers never need a paid seat or account
Feedback stays anchored to the exact page element through changes
One script tag with no SDK setup or rebuild required
AI automatically detects duplicates and drafts replies
Hiver
Annot8