| What it does | Easy-to-use & affordable customer service platform
| Zendesk-compatible helpdesk with AI, at a fraction of the price
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| Stage | Not given
| MVP
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| Founded | 2019
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| Based in | US
| BA
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| Pricing model | Paid
| Freemium
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| Pricing | Three subscription plans starting at $15/user/month (Standard), $29/user/month (Premium), and $49/user/month (Advanced). 7-day free trial available. Add-ons include additional inboxes ($49 for 3), chatbot ($10/user/month), and cloud phone system ($5/active user/month). 20% discount when billed annua
| Free: $0 per agent per month (1 agent, 100 tickets per month). Starter: $11 per agent per month billed yearly ($14 monthly). Growth: $18 per agent per month billed yearly ($22 monthly). Pro: $27 per agent per month billed yearly ($33 monthly). Enterprise: $39 per agent per month, yearly contract. AI
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| Key features | - Universal Inbox - manage queries from all channels in one place
- Mentions and Notes - collaborate with team members inside conversations
- Smart Assign - automatically assign conversations by round robin or load balancing
- Automation Rules - automate tagging, assignment, replies, and conversation closing
- Service Level Agreements (SLAs) - set time-based conditions for fast response times
- Chatbots - handle queries automatically using decision tree logic
- Knowledge Base - create and share help centers for customer self-service
- CSAT - collect and analyze customer satisfaction feedback
- Analytics & Reports - track team and channel performance metrics
- Multi-channel support - email, live chat, WhatsApp, SMS, Facebook, Instagram
| - Import full Zendesk history with tickets, users, rules and help centre
- Tickets with views, tabs, macros and keyboard shortcuts
- Email with multiple support addresses and clean threads
- Web messenger with bot flows, WhatsApp, SMS and social messaging
- Voice calls via browser or third-party phone systems
- Help centre with articles, translations, request forms and customer portal
- Zendesk-compatible API and REST API with webhooks
- AI copilot for drafts, summaries and translation, included in paid plans
- SLA policies, business hours and custom ticket statuses
- SAML SSO, SCIM provisioning and audit log export on Enterprise plan
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| What makes it different | - Works like Gmail with more powerful collaboration features
- Easy implementation and setup process
- Saves teams up to 25 hours per agent per month through workload sharing and automation
- Prevents duplicate and contradictory replies with collision detection
- Completely bootstrapped and profitable since day one
| - About 10 to 20% of Zendesk pricing for comparable plans
- Import full Zendesk account and run both systems in parallel before switching
- Zendesk-compatible API so existing scripts work without changes
- Hosted in EU with per-workspace encryption key for integration secrets
- Light agents are free and do not count as paid seats
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| Free plan | Not given
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| Open source | Not given
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| Platforms | Not given
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| Public API | Not given
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| Community votes | 0 | 0 |
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| DR (Domain Rating by Ahrefs) | 71 ▲ +1 (up) since last check | Not checked yet ● no change since last check |
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| Trust Flow (Majestic) | 36 | 0 |
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| Citation Flow (Majestic) | 42 | 0 |
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| Referring domains (Majestic) | 690 | 0 |
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Helpwise
HelpFalcon