Easy-to-use & affordable customer service platform
Not given
Stage
Not given
Startup
Founded
2019
Not given
Based in
US
Not given
Pricing model
Paid
Freemium
Pricing
Three subscription plans starting at $15/user/month (Standard), $29/user/month (Premium), and $49/user/month (Advanced). 7-day free trial available. Add-ons include additional inboxes ($49 for 3), chatbot ($10/user/month), and cloud phone system ($5/active user/month). 20% discount when billed annua
First client free forever. $10 per month for each additional client.
Key features
Universal Inbox - manage queries from all channels in one place
Mentions and Notes - collaborate with team members inside conversations
Smart Assign - automatically assign conversations by round robin or load balancing
Automation Rules - automate tagging, assignment, replies, and conversation closing
Service Level Agreements (SLAs) - set time-based conditions for fast response times
Chatbots - handle queries automatically using decision tree logic
Knowledge Base - create and share help centers for customer self-service
CSAT - collect and analyze customer satisfaction feedback
Analytics & Reports - track team and channel performance metrics
Multi-channel support - email, live chat, WhatsApp, SMS, Facebook, Instagram
Branded client portal with no password login
AI account manager that briefs requests and answers clients
Email request intake and brief generation
One-click work approvals
Brand library with automatic file organization
Weekly delivery and status summaries
Integration with Claude and ChatGPT via MCP and API
Monthly delivery records and recaps
Unlimited team seats
What makes it different
Works like Gmail with more powerful collaboration features
Easy implementation and setup process
Saves teams up to 25 hours per agent per month through workload sharing and automation
Prevents duplicate and contradictory replies with collision detection
Completely bootstrapped and profitable since day one
AI that suggests before it acts, requiring approval for changes
Clients can sign in and respond via email links without learning software
Simple flat pricing with one client free forever
Open integration with your own AI through MCP and API
Portal setup in about one minute from your website
Helpwise
Dora