Easy-to-use & affordable customer service platform
AI-powered platform for analyzing customer sentiment, managing reviews, and unified customer engagement across channels
Stage
Not given
Not given
Founded
2019
Not given
Based in
US
Not given
Pricing model
Paid
Paid
Pricing
Three subscription plans starting at $15/user/month (Standard), $29/user/month (Premium), and $49/user/month (Advanced). 7-day free trial available. Add-ons include additional inboxes ($49 for 3), chatbot ($10/user/month), and cloud phone system ($5/active user/month). 20% discount when billed annua
Starter plan: $49 per location per month (billed monthly). Plan includes review management and sentiment analysis from 80+ platforms, unified multi-channel review dashboard, AI-powered sentiment and NPS scoring with keyword insights, smart alerts for negative reviews or rating fluctuations, AI-gener
Key features
Universal Inbox - manage queries from all channels in one place
Mentions and Notes - collaborate with team members inside conversations
Smart Assign - automatically assign conversations by round robin or load balancing
Automation Rules - automate tagging, assignment, replies, and conversation closing
Service Level Agreements (SLAs) - set time-based conditions for fast response times
Chatbots - handle queries automatically using decision tree logic
Knowledge Base - create and share help centers for customer self-service
CSAT - collect and analyze customer satisfaction feedback
Analytics & Reports - track team and channel performance metrics
Multi-channel support - email, live chat, WhatsApp, SMS, Facebook, Instagram
Review monitoring from 80+ platforms including Google, Yelp, Facebook, and TripAdvisor
AI-powered sentiment and NPS scoring with keyword insights
Smart alerts for negative reviews or rating fluctuations
AI-generated response suggestions to enhance engagement
Performance analytics by store, product, or region
Benchmarking tools for multi-location and franchise operators
Unified multi-channel dashboard
What makes it different
Works like Gmail with more powerful collaboration features
Easy implementation and setup process
Saves teams up to 25 hours per agent per month through workload sharing and automation
Prevents duplicate and contradictory replies with collision detection
Completely bootstrapped and profitable since day one
Helpwise
Clariv