| What it does | Easy-to-use & affordable customer service platform
| Website feedback tool that turns scattered screenshots and tickets into comments pinned to the exact element
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| Stage | Not given
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| Founded | 2019
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| Based in | US
| US
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| Pricing model | Paid
| Freemium
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| Pricing | Three subscription plans starting at $15/user/month (Standard), $29/user/month (Premium), and $49/user/month (Advanced). 7-day free trial available. Add-ons include additional inboxes ($49 for 3), chatbot ($10/user/month), and cloud phone system ($5/active user/month). 20% discount when billed annua
| Free: $0 forever with 2 projects, 3 team seats, 3 guest reviewers, 50 feedback threads per month, 14-day history. Pro: $8 per seat per month billed yearly ($10 per month billed monthly), includes 10 Agent Credits per month. Business: $16 per seat per month billed yearly ($20 per month billed monthly
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| Key features | - Universal Inbox - manage queries from all channels in one place
- Mentions and Notes - collaborate with team members inside conversations
- Smart Assign - automatically assign conversations by round robin or load balancing
- Automation Rules - automate tagging, assignment, replies, and conversation closing
- Service Level Agreements (SLAs) - set time-based conditions for fast response times
- Chatbots - handle queries automatically using decision tree logic
- Knowledge Base - create and share help centers for customer self-service
- CSAT - collect and analyze customer satisfaction feedback
- Analytics & Reports - track team and channel performance metrics
- Multi-channel support - email, live chat, WhatsApp, SMS, Facebook, Instagram
| - Visual feedback pinned to page elements
- Bug reports with screen recordings and console errors
- Public feedback board with voting and roadmap
- Live chat with visitors
- Product analytics
- AI triage and duplicate detection
- Agent can write and open draft pull requests
- Integrations with Linear, Jira, GitHub, GitLab, Asana, Trello
- Screen recording with dev logs and failed requests
- One script tag installation, works on any stack
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| What makes it different | - Works like Gmail with more powerful collaboration features
- Easy implementation and setup process
- Saves teams up to 25 hours per agent per month through workload sharing and automation
- Prevents duplicate and contradictory replies with collision detection
- Completely bootstrapped and profitable since day one
| - Reviewers never need a paid seat or account
- Feedback stays anchored to the exact page element through changes
- One script tag with no SDK setup or rebuild required
- AI automatically detects duplicates and drafts replies
- All feedback surfaces share one inbox and context
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| Free plan | Not given
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| Open source | Not given
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| Platforms | Not given
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| Public API | Not given
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| Community votes | 0 | 0 |
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| DR (Domain Rating by Ahrefs) | 71 ▲ +1 (up) since last check | 4 ● no change since last check |
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| Trust Flow (Majestic) | 36 | 0 |
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| Citation Flow (Majestic) | 42 | 22 |
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| Referring domains (Majestic) | 690 | 4 |
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Helpwise
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