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Helply vs Human Reply

A side-by-side comparison built from both listings. Blank cells mean the company has not given that detail; we never guess.

Helply compared with Human Reply
DetailHelplyHuman Reply
What it doesThe complete AI-native customer support platform rebuilt around AI agents that investigate, resolve, and take action. Live chat for your website, answered from Telegram
StageEstablished Not given
Founded2011 Not given
Based inNot given US
Pricing modelsubscription subscription
PricingUnlimited users on all plans. Starter plan starts at $49/month with 500 credits included. Plans available: Starter ($49), Pro ($199), Scale ($449), Enterprise (custom). AI work billed in credits by complexity (1-12 credits). 15% discount for annual billing. Credits roll over monthly or pool annually $12/month or $120/year per site. Everything included for the whole team with unlimited conversations. First 7 days free.
Key features
  • Shared inbox and ticketing system
  • Knowledge base and help center
  • Multi-channel support across email, chat, Slack, Teams
  • Workflows and automations
  • Analytics and reporting
  • Customer records and account management
  • Lead card with visitor context
  • Conversation history linking
  • Claim, Won, Lost workflow
  • Business hours and auto-away
  • Dashboard analytics
  • Customizable chat bubble
  • Multi-channel fallback replies
  • No per-seat pricing model
What makes it different
  • Unlimited users on every plan with no per-seat fees
  • Pay only for AI work complexity, not per resolution or per user
  • Replaces multiple platforms including Zendesk, Intercom, and Freshdesk
  • Telegram integration instead of building another inbox
  • Visitors never leave your website
  • Unlimited team members at no extra cost
  • Speed-focused lead response
  • Rich context on first message
Free planNot given Not given
Open sourceNot given Not given
PlatformsNot given Not given
Public APINot given Not given
Community votes00
DR (Domain Rating by Ahrefs)78 no change since last check7 no change since last check
Trust Flow (Majestic)2618
Citation Flow (Majestic)5214
Referring domains (Majestic)539577

5 details filled in for both companies.

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