Helply vs HelpFalcon

A side-by-side comparison built from both listings. Blank cells mean the company has not given that detail; we never guess.

Helply compared with HelpFalcon
Detail	Helply	HelpFalcon
What it does	The complete AI-native customer support platform rebuilt around AI agents that investigate, resolve, and take action.	Zendesk-compatible helpdesk with AI, at a fraction of the price
Stage	Established	MVP
Founded	2011	Not given
Based in	Not given	BA
Pricing model	Paid	Freemium
Pricing	Unlimited users on all plans. Starter plan starts at $49/month with 500 credits included. Plans available: Starter ($49), Pro ($199), Scale ($449), Enterprise (custom). AI work billed in credits by complexity (1-12 credits). 15% discount for annual billing. Credits roll over monthly or pool annually	Free: $0 per agent per month (1 agent, 100 tickets per month). Starter: $11 per agent per month billed yearly ($14 monthly). Growth: $18 per agent per month billed yearly ($22 monthly). Pro: $27 per agent per month billed yearly ($33 monthly). Enterprise: $39 per agent per month, yearly contract. AI
Key features	Shared inbox and ticketing system Knowledge base and help center Multi-channel support across email, chat, Slack, Teams Workflows and automations Analytics and reporting Customer records and account management	Import full Zendesk history with tickets, users, rules and help centre Tickets with views, tabs, macros and keyboard shortcuts Email with multiple support addresses and clean threads Web messenger with bot flows, WhatsApp, SMS and social messaging Voice calls via browser or third-party phone systems Help centre with articles, translations, request forms and customer portal Zendesk-compatible API and REST API with webhooks AI copilot for drafts, summaries and translation, included in paid plans SLA policies, business hours and custom ticket statuses SAML SSO, SCIM provisioning and audit log export on Enterprise plan
What makes it different	Unlimited users on every plan with no per-seat fees Pay only for AI work complexity, not per resolution or per user Replaces multiple platforms including Zendesk, Intercom, and Freshdesk	About 10 to 20% of Zendesk pricing for comparable plans Import full Zendesk account and run both systems in parallel before switching Zendesk-compatible API so existing scripts work without changes Hosted in EU with per-workspace encryption key for integration secrets Light agents are free and do not count as paid seats
Free plan	Not given	Not given
Open source	Not given	Not given
Platforms	Not given	Not given
Public API	Not given	Not given
Community votes	0	0
DR (Domain Rating by Ahrefs)	78 no change since last check	Not checked yet no change since last check
Trust Flow (Majestic)	26	0
Citation Flow (Majestic)	52	0
Referring domains (Majestic)	5395	0

6 details filled in for both companies.

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