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Helploom vs Concierge

A side-by-side comparison built from both listings. Blank cells mean the company has not given that detail; we never guess.

Helploom compared with Concierge
DetailHelploom logo HelploomConcierge logo Concierge
What it doesAffordable customer support software that just works In-app support chat SDK with AI that answers from your docs and an inbox you control from any coding agent
StageNot given Not given
FoundedNot given Not given
Based inNot given US
Pricing modelFreemium Paid
PricingFree plan includes 30 active threads per month, 3 team seats, and core help center essentials. Base plan at $29/month offers unlimited threads and team members plus advanced help center. Plus plan at $59/month adds 5,000 AI messages per month and 250 MB knowledge base. Pro: $19/month for the first 50 paid subscriptions (founder price, locked for life of subscription); then $49/month. Unlimited apps and seats, 1,000 AI replies per month included. Scale pricing on request.
Key features
  • Unlimited live chat widget
  • Unlimited team members
  • Shared inbox
  • AI chatbot with 24/7 support
  • Multilingual support in 50+ languages
  • Help center with articles and collections
  • SEO and LLM sitemap support
  • Intelligent escalation to human agents
  • Native SDKs for iOS, Android, React Native, Flutter and web
  • AI agent answers from your knowledge base
  • Support for 34 languages
  • Automated refund desk for Apple requests
  • Locked purchase check and restore
  • Review reply drafting
  • Knowledge autopilot for help articles
  • Spam filter for new threads
  • Customizable appearance and branding
What makes it different
  • Flat pricing with no per-user, per-customer, or per-message charges
  • AI trained on your own knowledge base and data
  • Built by founders who use the product daily
  • AI answers first from your knowledge, labeled as AI, avoiding hidden AI
  • Native feel on every platform with SwiftUI, Compose, and zero network call on app launch
Free planNot given Not given
Open sourceNot given Not given
PlatformsNot given Not given
Public APINot given Not given
Community votes00
DR (Domain Rating by Ahrefs)35 +1 (up) since last checkNot checked yet no change since last check
Trust Flow (Majestic)70
Citation Flow (Majestic)350
Referring domains (Majestic)1530

5 details filled in for both companies.

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