FreeScout vs Human Reply

A side-by-side comparison built from both listings. Blank cells mean the company has not given that detail; we never guess.

FreeScout compared with Human Reply
Detail	FreeScout	Human Reply
What it does	Best Open Source Helpdesk & Shared Mailbox	Live chat for your website, answered from Telegram
Stage	Established	Not given
Founded	Not given	Not given
Based in	Not given	US
Pricing model	free	subscription
Pricing	Not given	$12/month or $120/year per site. Everything included for the whole team with unlimited conversations. First 7 days free.
Key features	Omnichannel support AI-powered Unlimited support agents and tickets Multilingual support Live Chat Knowledge Base Workflows and SLA Real-time reports White-labeling	Lead card with visitor context Conversation history linking Claim, Won, Lost workflow Business hours and auto-away Dashboard analytics Customizable chat bubble Multi-channel fallback replies No per-seat pricing model
What makes it different	Open source with no vendor lock-in Deployable on shared hosting Truly unlimited agents and tickets Integrates with Zapier or Make Mobile app with same functionality as web version	Telegram integration instead of building another inbox Visitors never leave your website Unlimited team members at no extra cost Speed-focused lead response Rich context on first message
Free plan	Not given	Not given
Open source	Not given	Not given
Platforms	Not given	Not given
Public API	Not given	Not given
Community votes	0	0
DR (Domain Rating by Ahrefs)	69 no change since last check	7 no change since last check
Trust Flow (Majestic)	26	18
Citation Flow (Majestic)	33	14
Referring domains (Majestic)	969	77

4 details filled in for both companies.