FreeScout vs Duckie
A side-by-side comparison built from both listings. Blank cells mean the company has not given that detail; we never guess.
FreeScout compared with Duckie
| Detail | F
FreeScout | 
Duckie |
|---|
| What it does | Best Open Source Helpdesk & Shared Mailbox
| AI support agents that resolve tickets end to end
|
|---|
| Stage | Established
| Not given
|
|---|
| Founded | Not given
| 2023
|
|---|
| Based in | Not given
| US
|
|---|
| Pricing model | Free
| Not given
|
|---|
| Pricing | Not given
| Not given
|
|---|
| Key features | - Omnichannel support
- AI-powered
- Unlimited support agents and tickets
- Multilingual support
- Live Chat
- Knowledge Base
- Workflows and SLA
- Real-time reports
- White-labeling
| - Agents that resolve support tickets autonomously
- Integration with multiple tools and data sources
- Plain English workflow configuration
- Support for multiple frontier AI models
|
|---|
| What makes it different | - Open source with no vendor lock-in
- Deployable on shared hosting
- Truly unlimited agents and tickets
- Integrates with Zapier or Make
- Mobile app with same functionality as web version
| - Agents actually resolve issues end-to-end, not just answer questions
- Setup in plain English without requiring engineers
- Built by engineers who experienced the problem firsthand
- Handles complex workflows beyond ticket deflection
- Production-ready safety and control infrastructure
|
|---|
| Free plan | Not given
| Not given
|
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| Open source | Not given
| Not given
|
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| Platforms | Not given
| Not given
|
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| Public API | Not given
| Not given
|
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| Community votes | 0 | 0 |
|---|
| DR (Domain Rating by Ahrefs) | 69 ▼ −1 (down) since last check | 44 ▼ −1 (down) since last check |
|---|
| Trust Flow (Majestic) | 26 | 7 |
|---|
| Citation Flow (Majestic) | 33 | 34 |
|---|
| Referring domains (Majestic) | 969 | 308 |
|---|
3 details filled in for both companies.
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