| What it does | The control plane for cold email agencies
| Zendesk-compatible helpdesk with AI, at a fraction of the price
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| Stage | Not given
| MVP
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| Founded | Not given
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| Based in | Not given
| BA
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| Pricing model | Paid
| Freemium
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| Pricing | Solo: $49/month (up to 300 mailboxes), Agency: $199/month (up to 1,500 mailboxes), Scale: $499/month (up to 5,000 mailboxes). Billed yearly saves 20%. 14-day free trial with no card required.
| Free: $0 per agent per month (1 agent, 100 tickets per month). Starter: $11 per agent per month billed yearly ($14 monthly). Growth: $18 per agent per month billed yearly ($22 monthly). Pro: $27 per agent per month billed yearly ($33 monthly). Enterprise: $39 per agent per month, yearly contract. AI
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| Key features | - Monitor 35 issue types including bounce spikes, reply-rate drops and deliverability problems
- Multi-client dashboard showing all campaigns, mailboxes and domains in one view
- Email and Slack alerts for deliverability issues with root cause diagnosis
- Automatic campaign pausing on Instantly and Smartlead when issues are detected
- AI-generated weekly client reports drafted from live campaign data
- Health scores per client graded 0-100 and categorized as Healthy, Watch or At-risk
- SPF, DKIM, DMARC and blacklist checks per sending domain
- Provider mismatch detection between lead location and sending mailboxes
- Integrations with Instantly, Smartlead, EmailBison and Apollo via API keys
- White-label client reports sent from your own domain
| - Import full Zendesk history with tickets, users, rules and help centre
- Tickets with views, tabs, macros and keyboard shortcuts
- Email with multiple support addresses and clean threads
- Web messenger with bot flows, WhatsApp, SMS and social messaging
- Voice calls via browser or third-party phone systems
- Help centre with articles, translations, request forms and customer portal
- Zendesk-compatible API and REST API with webhooks
- AI copilot for drafts, summaries and translation, included in paid plans
- SLA policies, business hours and custom ticket statuses
- SAML SSO, SCIM provisioning and audit log export on Enterprise plan
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| What makes it different | - Catches reply-rate collapse - the silent symptom other tools miss because they only alert on new events
- Flat pricing by mailboxes watched, not per-mailbox or per-client, so growing within a band costs nothing
- Detects provider mismatches that quietly reduce deliverability with no bounce or error signal
- Independent by design - does not sell inboxes, domains or warmup services
| - About 10 to 20% of Zendesk pricing for comparable plans
- Import full Zendesk account and run both systems in parallel before switching
- Zendesk-compatible API so existing scripts work without changes
- Hosted in EU with per-workspace encryption key for integration secrets
- Light agents are free and do not count as paid seats
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| Free plan | Not given
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| Open source | Not given
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| Platforms | Not given
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| Public API | Not given
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| Community votes | 0 | 0 |
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| DR (Domain Rating by Ahrefs) | 4 ▼ −1 (down) since last check | Not checked yet ● no change since last check |
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| Trust Flow (Majestic) | 9 | 0 |
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| Citation Flow (Majestic) | 18 | 0 |
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| Referring domains (Majestic) | 31 | 0 |
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Coldops
HelpFalcon