Auxx AI vs HelpFalcon

A side-by-side comparison built from both listings. Blank cells mean the company has not given that detail; we never guess.

Auxx AI compared with HelpFalcon
Detail	Auxx AI	HelpFalcon
What it does	AI-powered inbox and CRM for Shopify support automation	Zendesk-compatible helpdesk with AI, at a fraction of the price
Stage	Not given	MVP
Founded	Not given	Not given
Based in	US	BA
Pricing model	Freemium	Freemium
Pricing	Free plan includes 1 team member, 1 connected channel, 50 AI completions/month, 100 outbound emails/month, 1 GB storage. Starter plan at $14/month offers unlimited team members, 3 connected channels, 500 AI completions/month, 1,000 outbound emails/month. Growth plan at $35/month includes unlimited c	Free: $0 per agent per month (1 agent, 100 tickets per month). Starter: $11 per agent per month billed yearly ($14 monthly). Growth: $18 per agent per month billed yearly ($22 monthly). Pro: $27 per agent per month billed yearly ($33 monthly). Enterprise: $39 per agent per month, yearly contract. AI
Key features	AI-powered email support Shopify integration with order and customer data sync Workflow automation with procedures and triggers Shared inbox with team collaboration Knowledge base builder with document chunking and vector search Multi-LLM support (GPT-4o, Claude, Gemini) Self-hostable on Docker, AWS, and other platforms Real-time data syncing from connected sources Live chat and automated ticket handling	Import full Zendesk history with tickets, users, rules and help centre Tickets with views, tabs, macros and keyboard shortcuts Email with multiple support addresses and clean threads Web messenger with bot flows, WhatsApp, SMS and social messaging Voice calls via browser or third-party phone systems Help centre with articles, translations, request forms and customer portal Zendesk-compatible API and REST API with webhooks AI copilot for drafts, summaries and translation, included in paid plans SLA policies, business hours and custom ticket statuses SAML SSO, SCIM provisioning and audit log export on Enterprise plan
What makes it different	100% open source with no per-ticket pricing, allowing full data ownership and customization 85% automation rate for common Shopify support queries with 3x faster responses Transparent, scalable pricing based on usage with no per-agent seat fees Self-hostable with full control over deployment and data Multiple AI model support allowing choice of GPT, Claude, or Gemini per workflow	About 10 to 20% of Zendesk pricing for comparable plans Import full Zendesk account and run both systems in parallel before switching Zendesk-compatible API so existing scripts work without changes Hosted in EU with per-workspace encryption key for integration secrets Light agents are free and do not count as paid seats
Free plan	Not given	Not given
Open source	Not given	Not given
Platforms	Not given	Not given
Public API	Not given	Not given
Community votes	0	0
DR (Domain Rating by Ahrefs)	43 no change since last check	Not checked yet no change since last check
Trust Flow (Majestic)	3	0
Citation Flow (Majestic)	22	0
Referring domains (Majestic)	59	0

6 details filled in for both companies.

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