AI-powered inbox and CRM for Shopify support automation
AI-powered customer experience management platform and services
Stage
Not given
Established
Founded
Not given
2000
Based in
US
US
Pricing model
Freemium
Contact for pricing
Pricing
Free plan includes 1 team member, 1 connected channel, 50 AI completions/month, 100 outbound emails/month, 1 GB storage. Starter plan at $14/month offers unlimited team members, 3 connected channels, 500 AI completions/month, 1,000 outbound emails/month. Growth plan at $35/month includes unlimited c
Not given
Key features
AI-powered email support
Shopify integration with order and customer data sync
Workflow automation with procedures and triggers
Shared inbox with team collaboration
Knowledge base builder with document chunking and vector search
Multi-LLM support (GPT-4o, Claude, Gemini)
Self-hostable on Docker, AWS, and other platforms
Real-time data syncing from connected sources
Live chat and automated ticket handling
Omnichannel platform across channels
Campaign management
AI-powered self-service
Interaction analytics
Intent-based ad targeting
Real-time video chat
What makes it different
100% open source with no per-ticket pricing, allowing full data ownership and customization
85% automation rate for common Shopify support queries with 3x faster responses
Transparent, scalable pricing based on usage with no per-agent seat fees
Self-hostable with full control over deployment and data
Multiple AI model support allowing choice of GPT, Claude, or Gemini per workflow
Over 25 years of contact center operational expertise built into platform
Unified platform combining AI, human expertise, and vertical knowledge
Global scale with 10,000+ employees across multiple countries
Industry-recognized with multiple gold awards
End-to-end CX management spanning customer acquisition to retention
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