Why can't I get a refund on my SaaS Directory List purchase?
Purchases don't come back. One exception: we pull your listing down. Your legal rights always stand.
Updated
Payments stick.
Once you've paid, the sale is final. No refunds after checkout—check the terms for the full detail. This doesn't wipe out any legal rights you have as a buyer.
One exception: we kill your listing.
Our team reviews paid listings. If we reject or take yours down, you get every penny back. Full refund lands straight to your original payment method. We also send a credit note. Paying in crypto? We'll ask for a payout address so we can return it there.
Chargebacks flip the switch.
Dispute a payment or reverse it through your bank? Everything you bought with that order comes down while we're sorting it out. Resolve the dispute in our favour and we can put it back up.
Questions people ask
- What happens if you remove my listing after I've paid?
- You get a full automatic refund to your original payment method, plus a credit note. If you paid in crypto, we'll ask for a payout address.
- Does your no-refund policy override my consumer rights?
- No. The no-refund rule doesn't affect your statutory rights as a buyer.
- Will my listing stay live if I dispute a payment?
- No. Everything bought with that order goes down while the dispute is open. It can go back up if we win the dispute.