Zendesk-compatible helpdesk with AI, at a fraction of the price
Stage
Established
MVP
Founded
Not given
Not given
Based in
US
BA
Pricing model
Not given
Freemium
Pricing
Not given
Free: $0 per agent per month (1 agent, 100 tickets per month). Starter: $11 per agent per month billed yearly ($14 monthly). Growth: $18 per agent per month billed yearly ($22 monthly). Pro: $27 per agent per month billed yearly ($33 monthly). Enterprise: $39 per agent per month, yearly contract. AI
Key features
Capture and prioritize buyer signals from across tech stack
Prioritizer AI Agent for ranking actions by impact
Automated seller actions through Plays based on buyer behavior
Personalized buyer experiences using web activity and CRM data
Priority Account Agent for ranking accounts by engagement and buying intent
Seamless CRM and sales tech stack integration without tool-switching
Focus Zones for sellers to prioritize deals by area of focus
Real-time lead qualification through conversational AI
Unified workflow connecting multiple product modules and team roles
Import full Zendesk history with tickets, users, rules and help centre
Tickets with views, tabs, macros and keyboard shortcuts
Email with multiple support addresses and clean threads
Web messenger with bot flows, WhatsApp, SMS and social messaging
Voice calls via browser or third-party phone systems
Help centre with articles, translations, request forms and customer portal
Zendesk-compatible API and REST API with webhooks
AI copilot for drafts, summaries and translation, included in paid plans
SLA policies, business hours and custom ticket statuses
SAML SSO, SCIM provisioning and audit log export on Enterprise plan
What makes it different
Transitions from Drift to 1Mind for more advanced conversational AI capabilities
Proprietary Predictive Revenue System analyzes trillions of buyer and seller interactions
AI improves seller effectiveness rather than replacing them
Learns from your specific deals, reps and buyers for increasingly sharp guidance
Closes the intent-to-action gap by reducing time between buyer signal and seller response
About 10 to 20% of Zendesk pricing for comparable plans
Import full Zendesk account and run both systems in parallel before switching
Zendesk-compatible API so existing scripts work without changes
Hosted in EU with per-workspace encryption key for integration secrets
Light agents are free and do not count as paid seats
HelpFalcon