Zendesk-compatible helpdesk with AI, at a fraction of the price
Stage
Established
MVP
Founded
2015
Not given
Based in
Not given
BA
Pricing model
Not given
Freemium
Pricing
Not given
Free: $0 per agent per month (1 agent, 100 tickets per month). Starter: $11 per agent per month billed yearly ($14 monthly). Growth: $18 per agent per month billed yearly ($22 monthly). Pro: $27 per agent per month billed yearly ($33 monthly). Enterprise: $39 per agent per month, yearly contract. AI
Key features
AI agents with full customer context
Omnichannel messaging across chat, email, voice, SMS, and social
Workflow automation and AI-guided task routing
Real-time analytics and business insights
No-code workflow builder
AI Evaluations for quality assurance
Unified customer data and CRM
Third-party integrations and API connections
Import full Zendesk history with tickets, users, rules and help centre
Tickets with views, tabs, macros and keyboard shortcuts
Email with multiple support addresses and clean threads
Web messenger with bot flows, WhatsApp, SMS and social messaging
Voice calls via browser or third-party phone systems
Help centre with articles, translations, request forms and customer portal
Zendesk-compatible API and REST API with webhooks
AI copilot for drafts, summaries and translation, included in paid plans
SLA policies, business hours and custom ticket statuses
SAML SSO, SCIM provisioning and audit log export on Enterprise plan
What makes it different
AI that learns from your specific business goals and optimizes for metrics you set
No-code platform that requires no technical expertise or coding
Explainable AI with full observability and audit trails
Unified data foundation powering both AI and human agents
About 10 to 20% of Zendesk pricing for comparable plans
Import full Zendesk account and run both systems in parallel before switching
Zendesk-compatible API so existing scripts work without changes
Hosted in EU with per-workspace encryption key for integration secrets
Light agents are free and do not count as paid seats
HelpFalcon