Zendesk-compatible helpdesk with AI, at a fraction of the price
Stage
Not given
MVP
Founded
2023
Not given
Based in
US
BA
Pricing model
Not given
Freemium
Pricing
Not given
Free: $0 per agent per month (1 agent, 100 tickets per month). Starter: $11 per agent per month billed yearly ($14 monthly). Growth: $18 per agent per month billed yearly ($22 monthly). Pro: $27 per agent per month billed yearly ($33 monthly). Enterprise: $39 per agent per month, yearly contract. AI
Key features
Agents that resolve support tickets autonomously
Integration with multiple tools and data sources
Plain English workflow configuration
Support for multiple frontier AI models
Import full Zendesk history with tickets, users, rules and help centre
Tickets with views, tabs, macros and keyboard shortcuts
Email with multiple support addresses and clean threads
Web messenger with bot flows, WhatsApp, SMS and social messaging
Voice calls via browser or third-party phone systems
Help centre with articles, translations, request forms and customer portal
Zendesk-compatible API and REST API with webhooks
AI copilot for drafts, summaries and translation, included in paid plans
SLA policies, business hours and custom ticket statuses
SAML SSO, SCIM provisioning and audit log export on Enterprise plan
What makes it different
Agents actually resolve issues end-to-end, not just answer questions
Setup in plain English without requiring engineers
Built by engineers who experienced the problem firsthand
Duckie
HelpFalcon