AI-powered customer experience management platform and services
Zendesk-compatible helpdesk with AI, at a fraction of the price
Stage
Established
MVP
Founded
2000
Not given
Based in
US
BA
Pricing model
Contact for pricing
Freemium
Pricing
Not given
Free: $0 per agent per month (1 agent, 100 tickets per month). Starter: $11 per agent per month billed yearly ($14 monthly). Growth: $18 per agent per month billed yearly ($22 monthly). Pro: $27 per agent per month billed yearly ($33 monthly). Enterprise: $39 per agent per month, yearly contract. AI
Key features
Omnichannel platform across channels
Campaign management
AI-powered self-service
Interaction analytics
Intent-based ad targeting
Real-time video chat
Import full Zendesk history with tickets, users, rules and help centre
Tickets with views, tabs, macros and keyboard shortcuts
Email with multiple support addresses and clean threads
Web messenger with bot flows, WhatsApp, SMS and social messaging
Voice calls via browser or third-party phone systems
Help centre with articles, translations, request forms and customer portal
Zendesk-compatible API and REST API with webhooks
AI copilot for drafts, summaries and translation, included in paid plans
SLA policies, business hours and custom ticket statuses
SAML SSO, SCIM provisioning and audit log export on Enterprise plan
What makes it different
Over 25 years of contact center operational expertise built into platform
Unified platform combining AI, human expertise, and vertical knowledge
Global scale with 10,000+ employees across multiple countries
Industry-recognized with multiple gold awards
End-to-end CX management spanning customer acquisition to retention
About 10 to 20% of Zendesk pricing for comparable plans
Import full Zendesk account and run both systems in parallel before switching
Zendesk-compatible API so existing scripts work without changes
Hosted in EU with per-workspace encryption key for integration secrets
Light agents are free and do not count as paid seats
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[24]7.ai
HelpFalcon